BOOKING POLICY

BOOKINGS OF 7 NIGHTS OR MORE

To secure your booking, Eastend Studio Apartments requires a valid credit card number and authorisation. We do not accept cheques unless prior arrangements have been made with management. A 50% of one (1) weeks’ stay will be debited upon confirmation of booking with the balance of the stay debited seven (7) days prior to arrival date. Should the booking be made less than seven (7) days from arrival date, the total balance for your stay will be debited upon booking confirmation. To book the accommodation, other details such as drivers’ licence, car registration and phone number may be required.

BOOKINGS OF 3 – 6 NIGHTS

To secure your booking, Eastend Studio Apartments requires a valid credit card number and authorisation. We do not accept cheques unless prior arrangements have been made with management. A 50% of the duration of the stay will be debited upon confirmation of booking with the balance of the stay debited seven (7) days prior to arrival date. Should the booking be made less than seven (7) days from arrival date, the total balance for your stay will be debited upon booking confirmation. To book the accommodation, other details such as drivers’ licence, car registration and phone number may be required.

Confirmation of bookings is subject to availability and will be at the discretion of Eastend Studio Apartments Management.

PAYMENT POLICY
We accept, Visa, Mastercard, American Express (credit card surcharges apply).
All rates are subject to change without notice. All prices include GST.

ARRIVAL/DEPARTURE
Check in time: From 2:00pm
Check out time: Until 10:00am
After hours or early check in by prior arrangement with management only.
Late check outs must be arranged and approved with management prior to the morning of departure. Guests will receive an SMS with an access code for their room at 2.00pm to indicate approval to check in to Eastend Studio Apartments.

SMOKING/EXTRA CLEANING/PET POLICY
Eastend Studio Apartments is a Strictly Non-Smoking complex. This includes all common areas & the carpark. An extra cleaning fee of up to $500 may be charged to anyone who smokes in the studios or within the complex. Should you wish to smoke please do so outside the front of the complex & dispose of your rubbish in the complex bins to the left of the driveway entrance. Any damage to the room(s) will also be charged in accordance with the damage incurred. Any additional cleaning that is required will be charged at $55.00/hour. Eastend Studio Apartments reserves the right to charge any fees incurred to the nominated guarantee credit card provided. Children are to be supervised by an adult throughout the entire duration of the stay at Eastend Studio Apartments. We do not allow the riding of bicycles, skateboards or the like in the grounds of this complex. Pets are not permitted on the complex grounds.

LOST PROPERTY
Any lost property found in guest rooms will be kept in lost property for a maximum of two weeks, after which it will be disposed of at the discretion of Eastend Studio Apartments.

LOSS OF OR DAMAGE TO GUESTS PROPERTY
Under the Innkeepers Act 1968, an innkeeper may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the innkeeper or any servant in his employ. This liability however –
Extends only to the property of guests who have engaged sleeping accommodation at the inn;
Is limited to one hundred dollars to any one guest except in the case of property which has been deposited, or offered for deposit, for safe custody;
Does not cover any motor-vehicle or other vehicles of any kind or any property left in them, or horses or other live animals.
This notice does not constitute an admission either that the act applies to these premises or that the liability there under attaches in any particular case.

OUR SERVICE
We take great pride in offering you a personalised service, quality accommodation and making sure you have everything you need for a comfortable stay.

 

PROPERTY CANCELLATION POLICY

BOOKINGS OF 7 NIGHTS OR MORE

Bookings that are cancelled more than seven (7) days prior to arrival date will be entitled to a full refund.

Cancellations less than seven (7) days to arrival date will incur a cancellation fee of 20% of one weeks’ stay.

All refunds will be processed within 10 business days.

Third party advance purchase rates are non-refundable per the policies and conditions of the individual booking channel.

BOOKINGS OF 3 – 6 NIGHTS

Bookings cancelled up to 48 hours prior to arrival will be entitled to a full refund.

Bookings cancelled within 48 hours will incur a cancellation fee of 1 nights stay.

All refunds will be processed within 10 business days.

Third party advance purchase rates are non-refundable per the policies and conditions of the individual booking channel.

** Credit card surcharges will not be refunded if booking is cancelled.

Eastend Studio Apartments
277-283 Cobra Street
DUBBO NSW 2830
Tel: 0447 466 575
Email: eastendstudioapartments@elders.com.au
www.eastenddubbo.com.au