TERMS AND CONDITIONS

We take great pride in offering you a personalised service, quality accommodation and a comfortable stay.  To help us do this, please bear in mind the following.

1.              BOOKINGS

1.1           Confirmation of all bookings is subject to availability and will be at the discretion of Eastend Studio Apartments management.

1.2           All bookings require a valid credit card number and authorisation.  In some circumstances, other details (such as drivers’ licence, car registration and phone number) may be required.

1.3           Cheques are not accepted unless prior arrangements have been made with management.

1.4           Should your booking be made less than seven (7) days from your arrival date, the total balance for your stay will be debited upon booking confirmation.

1.5           For bookings of 3 to 6 nights, 50% of the stay will be debited upon confirmation of booking, with the balance debited seven (7) days prior to the arrival date.

1.6           For bookings of 7 nights or more, 50% of one (1) weeks’ stay will be debited upon confirmation of booking, with the balance debited seven (7) days prior to the arrival date.

2.              PAYMENTS

2.1           We accept Visa, Mastercard, and American Express (credit card surcharges apply).

2.2           All rates are subject to change without notice.

2.3           All prices include GST.

3.              ARRIVAL/DEPARTURE

3.1           Check in time: from 2:00pm.  You will receive an SMS with an access code to your room at 2.00pm to indicate approval to check in to Eastend Studio Apartments.  

3.2           Check out time: until 10:00am.

3.3           After hours or early check in is by prior arrangement with management only. Late check outs must be arranged and approved with management prior to the morning of departure.

4.              CANCELLATIONS

4.1           Cancellations affect our ability to manage Eastend Studio Apartments effectively.  Apart from disrupting room allocations, cancellations also create extra administrative work.  As such all refunds due to cancellations are at management’s discretion.  Nonetheless, we recognise that there are times when you may have to cancel your accommodation due to circumstances beyond your control.  We therefore consider all refund requests in accordance with the following policy.

4.2           Bookings of 7 nights or more

(a)            If you cancel your booking more than seven (7) days prior to the arrival date, we will provide you with a full refund.

(b)            Bookings cancelled less than seven (7) days from the arrival date will incur a cancellation fee of 20% of one weeks’ stay.

4.3           Bookings of 3 to 6 nights

(a)            If you cancel your booking up to 48 hours prior to arrival, we will provide you with a full refund.

(b)            Bookings cancelled within 48 hours will incur a cancellation fee of 1 night’s stay.

4.4           Cancellations following check in

No refunds will be made for cancellations following check in.

4.5           General matters

(a)            All refunds will be processed within 10 business days.

(b)            Third party advance purchase rates are non-refundable per the policies and conditions of the individual booking channel.

(c)            Credit card surcharges will not be refunded if a booking is cancelled.

5.              SMOKING/EXTRA CLEANING/CHILDREN/PETS

5.1           Eastend Studio Apartments is a strictly non-smoking complex. This includes all common areas and the car park. An extra cleaning fee of up to $500 may be charged to anyone who smokes in the studios or within the complex. Should you wish to smoke please do so outside the front of the complex and dispose of your rubbish in the complex bins to the left of the driveway entrance.

5.2           Any damage to the room(s) will also be charged in accordance with the damage incurred. Any additional cleaning that is required will be charged at $55.00 per hour. Eastend Studio Apartments reserves the right to charge any fees incurred to the nominated guarantee credit card provided.

5.3           Children are to be supervised by an adult throughout the entire duration of the stay at Eastend Studio Apartments. We do not allow the riding of bicycles, skateboards or the like in the grounds of this complex.

5.4           Pets are not permitted on the complex grounds.

6.              LOST PROPERTY

Any lost property found in guest rooms will be kept in lost property for a maximum of two weeks, after which it will be disposed of at the discretion of Eastend Studio Apartments.

7.              LOSS OF OR DAMAGE TO GUESTS’ PROPERTY

7.1           Under Schedule 7 of the Fair Trading Act 1987 (NSW) an innkeeper may, in certain circumstances, be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the innkeeper or any servant in his employ.

7.2           This liability however:

(a)            extends only to the property of guests who have engaged sleeping accommodation at the inn;

(b)            is limited to $300 (or such other amount prescribed by regulation) to any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody; and

(c)            does not cover any vehicle or any property left therein.

7.3           This notice does not constitute an admission either that the Act relevantly applies to these premises or that the liability thereunder attaches in any particular case.